Frequently Asked Questions

How do I order my door from Krosswood Doors?

The best way to order your doors is through our website. You can research and select your doors, add them to your cart and purchase online. We offer phone support by calling (888) 746-1491. Please contact us for custom quotes, feedback or questions about our products.

How quickly can my doors be delivered?

Shipping times generally vary based on current inventory and the amount of customization requested on your order. Generally, we ask our customers to allow 4-6 weeks on custom door orders to ensure enough time for building the doors before shipping. For off-the-shelf doors, we can and will ship them much sooner than that. Once your order is ready to ship, we will send you an email containing the shipment details. If you have specific project requirements, please contact us to ensure timely delivery.

Does my Krosswood door come with a warranty?

Our doors are produced with the highest quality craftsmanship. If by chance you are not satisfied with your door, we will be happy to assist you. Please visit our Return Policy page for complete details.

Due to the size and weight of a typical solid-wood door, all orders are shipped LTL Freight.

**Please note: Shipments under 95" will have lift-gate services and curbside delivery. However, shipments over 95" will not fit on a lift gate and will require assistance in unloading. Please make the appropriate arrangements by the shipment arrival.

The crate that your door comes in is composed of 2 x 4 framing and plywood and/or OSB sheets. We finish our crates with metal or plastic banding to help insure its integrity. Our crates are designed to withstand the rigors of shipping heavy products like doors across the country, but they also add to the already substantial weight of a solid wood door.

Especially if you're ordering multiple doors, please be advised that the package you'll be receiving will be quite substantial & most likely require help from multiple people or equipment to move. The delivery driver has only been contracted to deliver the package curbside. Many of our customers unpack their crate curbside and move the component pieces into their home or storage location, making it easier to manage.