Frequently Asked Questions
How do I order my door from Krosswood doors?
The best way to order your doors is through our website. You can research and select your doors, add them to your cart and purchase online. We offer phone support by calling 520-514-2046 — please contact us for custom quotes, feedback or questions about our products.
How will my Krosswood order(s) be shipped to my house?
How quickly can my doors be delivered?
Shipping times generally vary based on current inventory and the amount of customization requested on your order. Generally, we ask our customers to allow 4-6 weeks on custom door orders to ensure enough time for building the doors before shipping. For off-the-shelf doors, we can and will ship them much sooner than that. Once your order is ready to ship, we will send you an email containing the shipment details. If you have specific project requirements, please contact us to ensure timely delivery.
Does my door come with a warranty?
Our doors are produced with the highest quality craftsmanship. If by chance you are not satisfied with your door, we will be happy to assist you. Please visit our Return Policy page for complete details.
Due to the size and weight of a typical solid wood door, all orders are shipped LTL Freight.
**Please note: Shipments under 95" will have lift-gate services and curbside delivery. However, shipments over 95" will not fit on a lift gate and will require assistance in unloading. Please make the appropriate arrangements by the shipment arrival.
The crate that your door comes in is composed of 2 x 4 framing and plywood and/or OSB sheets. We finish our crates with metal or plastic banding to help ensure its integrity. Our crates are designed to withstand the rigors of shipping heavy products like doors across the country, but they also add to the already substantial weight of a solid wood door.
Especially if you're ordering multiple doors, please be advised that the package you'll be receiving will be quite substantial & most likely require help from multiple people or equipment to move. The delivery driver has only been contracted to deliver the package curbside.
Many of our customers unpack their crate curbside and move the component pieces into their home or storage location, making it easier to manage.
What Is An Engineered Door?
Engineered doors are a great way to save money on a project. The engineered wood inside is less expensive, and the outer layer is made from a more expensive wood. This outer layer is called the veneer. It is this layer that gives engineered wood the appearance of a hardwood that would be a lot more expensive.
Krosswood offers traditional Knotty Alder, Douglas fir and Hemlock hardwood door pieces with a 1/8” veneer and an engineered edge. This engineering allows for your door to expand and contract in order to accommodate changes in climate. Solid doors tend to wrap and crack when exposed to moisture, due to not having this engineering in the door.
Measuring For New Doors
When replacing an existing door or installing a new door, you’ll need to know how to measure for new doors. So, get out your measuring tape, a pencil, so you can gather the following three measurements you will need for each door:
- Rough Opening Width: Measure the width of rough opening at the top, center and bottom for each door and record the smallest measurement.
- Rough Opening Height: Measure from the floor to the bottom of the header and record the measurement for each door.
- Wall Width– measure the width of the wall for each rough opening space. The width should include the sheeting on each side of the stud. Most interior walls are 4 9/16” wide. Exterior walls can vary.
Here’s a great video showing where to get these measurements from an existing door.
Remodeling Your Home
To accurately measure the rough opening dimensions on an existing door, remove the 3 pieces of trim (header trim, door strike trim and hinge trim) surrounding the door to reveal the rough opening space. Most trim pieces can be carefully removed for reuse and it is only necessary to remove the trim pieces on one side of the door.
Using your blueprints, locate each doorway in the home and create a list, labeling each door with the rough opening sizes. The rough opening sizes are usually listed as part of the architectural drawing. If not and the home is already framed – measure the width and height of each rough opening. Always be precise when measuring and don’t round up or down. Label each door along with the corresponding measurement. Measure the height twice once in each corner of the rough opening. Measure the width at the top center and bottom of the rough opening – recording the smallest measurement.
How To Install DoorsWhether you are installing an exterior entry door or replacing one of your interior doors, few weekend projects will do more to dramatically improve the looks of your home or give you a greater sense of accomplishment. A mastery of basic carpentry skills, the following step-by-step guide and the following basic hand tools are all you’ll need to complete most of the job
- Pry bar
- Tape measure
- Utility knife
- Nail set
- Miter saw (for trim)
Although there are many door options out there, the style and crisp detailing of a quality hardwood door are really unmatched. Before you select the door of your dreams, you’ll want to get some essential measurements first.
If you are replacing an existing door, measure the width and height of the door and then round up to the nearest inch to get the size of the replacement door you’ll need. For example, if your door measures 35-7/8 in. wide by 79-3/4 in. tall, you’ll order a 36-in. by 80-in. door.
For pre-hung doors, getting the right jamb width will ensure your door fits in the opening with trim sitting flush to the wall. The jamb width is measured from the backside of the interior trim to the backside of the exterior trim.
The rough opening is the opening into which the door frame is fitted. To get this measurement, you will need to remove any existing trim work on at least one side of the door. If replacing an exterior door, we recommend removing the interior trim while leaving the exterior trim intact (it will help to have the trim on one side later in the process).
Remove the old door
After you have your measurements, you are ready to begin the process of installing your door. If you are replacing an existing door, you will need to remove the previous door first, along with its frame. To begin, remove the previous door from the sill and remove the frame from the wall using a handsaw. Start by pulling the pins from the hinges (a hammer and nail set are useful for tapping the pins from the bottom) and removing the door from the frame. It’s also a good idea to lay a drop-cloth down to protect the floor. The old door may be heavy, so you may want an extra hand to help with this step.
Next, pry loose the old trim from the door frame, starting on the interior side. Most trim is caulked in, so you’ll want to score the intersection between the molding and jamb with a utility knife to allow the trim a clean release. Also, it’s a good idea to use a wide putty knife against the interior wall wherever you are prying to prevent the pry bar from damaging the wall. Follow these same steps to remove the exterior trim.
Jambs are generally paired with a door and we recommend against trying to reuse an existing jamb as it will be extremely difficult to get the door to swing properly. Using a handsaw, your next step is to cut completely through the side jamb to make it easier to tear out the entire frame. With one jamb cut, simply pry the jambs loose and pull them out of the opening.
Now you should be ready to begin the process of actually installing your new door following these steps:
Step 1: Prep the sill of the new door
Once the prior door frame is removed, check the condition of the opening to see if anything needs to be addressed or repaired. If any wood is rotted it is essential that it be removed. This is especially important to consider if you are replacing an exterior door. Check the sizing of the new sill. If it is thinner than the previous door sill, you will need to use caulk and additional wood to build up the sill area.
When setting the height of the sill, consider the type of flooring involved. Your door should go as close to the floor as possible without being stuck on the carpeting or rugs when it swings. Once the sill is installed you can use additional shims to level it and then fasten it with deck screws for reinforcement.
It is especially important that exterior doors are sealed, as this will prevent moisture from building up in your home. Use flashing tape to cover the rough sill area. You should put the tape around the sides of the opening and front edges.
Step 2: Set the door in the opening
This is the most important step for ensuring your door swings properly in the opening. Before putting the door in place, this is the best time to ensure the building paper is still intact around the frame edges. The building paper provides protection for the walls from outside elements and should be covered with No. 15 felt. After checking on the building paper, you may want to dry-fit your door in the opening and make any necessary adjustments to the frame to ensure your new door will fit. Once you are confident of a good fit, go ahead and apply a bead of caulk along the sides and top of the door opening and at the sill (according to the manufacturer’s instructions), and then tip the door into the opening. Since your door may be heavy, you may want someone available to help with this step.
With the door in the opening, your goal should be to center the door in the opening and use shims between the jambs and the frame to ensure the jambs are plumb and straight and that the door is level. When you’re happy with the fit, use galvanized casing nails to tack through the jamb and shims and into the framing.
Start inserting shims on the hinge-side jamb where it’s a good idea to ensure there are shims behind each hinge. If the gap is extra-large, you may want to start with a piece of plywood and then finish with pairs of shims. It is most critical that the hinge-side jamb remain plumb. Once the jambs are secure and you’ve ensured they are still plumb, it’s a good idea to replace the screw closest to the inside of the jamb in each hinge with one long enough to reach the framing to keep the door from sagging over time.
Next insert shims in the latch-side jamb, inserting near the top, at the middle and near the bottom of the jamb. With this side, you are trying to ensure a consistent gap between the door and the doorjamb. Once you are pleased with the gap, proceed to secure the jamb with your galvanized casing nails.
With the door in place, you’ll next want to trim the shims so they are flush with the edge of the jambs. The simplest way to do this is to score the shim with a utility knife and then break them off. You may have to trim off any excess pieces protruding from the gap to ensure trim will lay flat over the opening.
Step 3: Insulate, caulk and install the trim
The final step to installing a door is to insulate, put up the trim and finish caulk. This final step is especially important for exterior doors. To insulate, fill the space between the doorjamb with minimal expanding foam installation, which you can purchase at your standard home goods store. Once the foam is expanded, skim over it to smooth it out and loosely stuff any leftover space with bits of fiberglass installation. Then, put up the interior trim or re-install the previous trim and use caulk to reinforce it. You’ll want to place the caulk in small beads between the siding and trim. Make sure that there are no gaps present and that the door and trim are sturdy. If the door is especially large, it may require an additional trim board underneath the sill so to support its most outer edge.
Once the door is up, the trim is in place and the entire structure is properly insulated, you can start focusing on the appearance of the door and use whatever paint or stain you’d like to have it match your household.
Congratulations! You now know how to install doors!
How should I care for my new doors?
Caring for your new door(s) is simple. Our durable doors are easy to clean with a damp microfiber cloth. To fix small dings and dents, you can simply apply glaze to the area — this protects it from further damage and improves appearance. You should not use abrasive cleaning products on your new doors, as this can damage the finish.
When is the best time to install my new door?
If you are building a new home, the optimal time to install your door is after sheetrock has been installed — this avoids the risk of damage during the home-building process. Your door should be installed before exterior finishes have been applied to your home (brick, stone, stucco, etc.).
Can I paint or stain my Krosswood door?
Fortunately, the wood construction of most of our doors offers the ability to refinish or paint at any time. We suggest researching your region to find the best refinishing products for your door.
If I am removing an existing door, how much should I remove?
We suggest following the directions that are included with your new door(s). It is important not to compromise the structural integrity of your door by over-cutting your existing frame. Please contact us if you have specific questions that are not covered in the included directions.