Warranty Policy

 
  
An adequate overhang is very critical to the life and performance of a wood stile and rail door. A proper overhang will help protect your door from the elements and extend the life of the door. In all climate conditions, the following formula can be used to determine the appropriate amount of overhang: X=1/2Y (where X is the length of the overhang required and Y is the distance from the bottom of the door to the base of the overhang.) For example, if the measurement from the bottom of the door to the base of the overhang is 8 feet, then the required overhang is 4 feet.
  

 

O V E R H AN G
C A LC U LA T I O N

X=1/2Y

X=length of the overhang required

Y=distance from the bottom of the door to the base of the overhang.

 

Limited Warranty

What is covered? The Krosswood Doors limited warranty covers manufacturing defects in materials or workmanship of doors, with the exceptions listed HERE.

How long coverage lasts

This limited warranty is NOT TRANSFERRABLE and runs for one year from the date of initial purchase from Krosswood Doors by the initial wholesaler, distributor or another purchaser.

Handling 

All doors are packaged for forklift loading and unloading. They are palletized and banded together. Upon receipt, any shipping damage must be noted on the bill of lading and reported immediately to the delivering carrier and UberDoor.

Doors must be stored flat on a level surface in a dry, well ventilated building at least 4” above the ground and covered to avoid direct sunlight, as well as moisture, dirt and dust.

Do not walk on doors or drag doors across one another, particularly if they include raised molding.

Doors must not be subject to extreme or rapid changes in heat or humidity, including, without limitation, sudden changes resulting from forced heat used to dry out a building.

If doors are stored at a job site, all six sides must be sealed with an effective quality oil-based or mineral-based sealer in order to prevent unacceptable moisture absorption within two weeks. 


Finishing

For best performance, doors must be finished lying flat.

Sand the entire door with appropriate grit of sandpaper in the same direction as the grain.

Finish must be applied immediately after fitting and hanging, but not during or after high moisture times.

Remove dust before finishing.

 

Please email info@krosswood.com with warranty questions.