krosswood doors care & warranty guide

1-Year Limited Warranty & Care Instructions 

The Warranty 

Krosswood Doors guarantees our products against manufacturing defects in materials and workmanship for one (1) year from the date of initial purchase. This warranty extends only to the original purchaser and is not transferable. 

How to Keep Your Warranty Valid (The "Must-Dos") 

To ensure your door performs for a lifetime and remains under warranty, you must adhere to these critical requirements: 

1. The "6-Side" Seal Rule (Wood & MDF Doors)

  • Requirement: For wood exterior doors, a proper overhang is essential to prevent damage from rain, snow, and sunlight. Direct exposure to these elements reduces the lifespan of natural wood and voids the warranty.
  • Timeline: This must be done within two weeks of delivery.
  • Why? Failing to seal the top or bottom edges allows moisture to enter the core, causing warping, swelling, and delamination. 
2. The Overhang Requirement (Wood Exterior Doors Only)
  • Requirement: For wood exterior doors, a proper overhang is essential to prevent damage from rain, snow, and sunlight. Direct exposure to these elements reduces the lifespan of natural wood and voids the warranty.
  • Note: Krosswood Fiberglass doors do not require an overhang. 
How to Measure:
  • Height (H): Measure the vertical distance from the bottom of the door to the lowest point of the overhang directly above it.
  • Depth (D): Measure the horizontal distance the overhang extends outward from the face of the building.
  • Width (W): Measure the total width of the overhang structure protecting the door. 

Overhang_measurement_guide

The Formulas: To ensure longevity for wood doors, you must calculate the required Depth (D) and Width (W) of the overhang based on the Height (H), measured from the bottom of the door to the underside of the overhang.
  • Depth Requirement: The overhang depth must be at least half of the height (D ≥ 1/2 H). 
  • Width Requirement: The overhang width must be at least equal to the height (W  ≥  H).
 Example Calculation: If the distance from the bottom of your door to the overhang (H) is 8 feet: 
  • Your overhang must be at least 8 feet wide (W).
  • Your overhang must extend out at least 4 feet deep (D).
3. The "South & Southwest" Rule
  • Wood Doors: Wood doors installed in South or Southwest-facing entries with direct sun exposure are not covered under this warranty due to extreme heat accumulation.
  • The Solution: For South/Southwest facing entries, Krosswood Fiberglass Doors must be used. They are engineered to withstand high heat and direct sun exposure. 
4. Modification Limits
  • Wood Doors (Trimming): You may trim wood doors to fit, but do not exceed 1/2 inch from the sides or top, and 1 inch from the bottom.
  • Fiberglass & MDF Doors (No Trimming): Fiberglass and MDF doors cannot be trimmed. Any trimming or cutting of a fiberglass or MDF door voids the warranty and may compromise the structural integrity of the product.
  • Distressing: Modifications involving "distressing" of the wood void the warranty.
Inspection & Reporting
  • Inspect Immediately: Please check your door for glass issues or visible damage immediately upon arrival. 
  • 48-Hour Window: Visible shipping defects or glass issues must be reported within 48 hours of receipt.
  • Do Not Install Damaged Goods: Installing or finishing a door constitutes acceptance of its condition. Report issues before you hang or stain the door.

What is NOT Considered a Defect?
  • Natural Variation & Characteristics: Acceptable characteristics include variations in color, stain, wood grain, grain appearance, knot size, shape, or placement, and unlimited worm holes. These natural variations are normal and not covered by the warranty.
  • Finishing Outcomes: Because wood is a natural material, it varies in density and texture, causing it to absorb stain at different rates—especially around knots. Variations in sheen, color consistency, or texture resulting from the field application of finish reflect the wood's natural character and are not covered. 
  • Premature Installation: Damage resulting from installing the door before construction "wet works" (such as drywall mudding, taping, and texturing) are fully dried and complete. The high humidity released during these processes is harmful to natural wood/MDF and voids the warranty. 
  • Installation & Frame Alignment: Problems resulting from improper assembly or installation are not covered. This includes water or air infiltration (leaks), as well as bowing or misalignment in the frame or jamb in which the door is hung. 
  • Environmental Movement: Expansion, contraction, or changes in form due to environmental conditions (moisture, temperature, humidity), including panel shrinkage, misalignment, or the appearance of unstained lines along panel edges. 
  • Glass Scratch Tolerance (ASTM Standard): In accordance with industry standards (ASTM C1036), scratches, marks, or blemishes are not considered defects if they are not visible from a distance of 10 feet under normal, diffuse lighting conditions. 
  • Hardware Issues: Problems resulting from improper installation of hardware, or discoloration/rusting of decorative metal accents (grilles, clavos, straps) or hardware (lock sets, handles, strikes).
  • Incorrect Application: Installing an interior door in an exterior application voids the warranty. 
  • Minor Warping: Warping less than 1/4" (in the plane of the door) is within industry tolerances and does not violate the warranty. 

Building Code Compliance
Compliance with local building codes (including fire safety, accessibility, and structural standards) is the sole responsibility of the customer. Regulations vary by region and application. We recommend consulting with local authorities or a qualified professional prior to purchase and installation to ensure your project meets all necessary legal and safety requirements.