Warranty Policy

 
  
An adequate overhang is very critical to the life and performance of a wood stile and rail door. A proper overhang will help protect your door from the elements and extend the life of the door. In all climate conditions, the following formula can be used to determine the appropriate amount of overhang: X=1/2Y (where X is the length of the overhang required and Y is the distance from the bottom of the door to the base of the overhang.) For example, if the measurement from the bottom of the door to the base of the overhang is 8 feet, then the required overhang is 4 feet.
  

 

O V E R H AN G
C A LC U LA T I O N

X=1/2Y

X=length of the overhang required

Y=distance from the bottom of the door to the base of the overhang.

 

Limited Warranty

What is covered? The Krosswood Doors limited warranty covers manufacturing defects in materials or workmanship of doors, with the exceptions listed HERE.

How long coverage lasts

This limited warranty is NOT TRANSFERRABLE and runs for one year from the date of initial purchase from Krosswood Doors by the initial wholesaler, distributor or another purchaser.

Installation

When hanging doors, allow adequate clearance between the door and frame for normal swelling of the door or frame in damp weather. Clearances between the door edges and door frame must be a minimum of 1/16″ on the hinge side and 1/8″ clearance on the latch side and top rail. When cutting, use a sharp fine-tooth saw.

Caution must be used to avoid impairing the strength of the door when fitting for locks or other hardware. Allow at least 1” of wood back of the mortise.

Pilot holes must be drilled for all screws that act as hardware attachments.

Use a minimum of three hinges on doors up to 7’ tall and four hinges on doors over 7’ tall. Hinges must be set in a straight line to prevent distortion of the door.

Jambs and stops must be set square and plumb.

Immediately after cutting and fitting (and before final hanging) seal all surfaces and ends of the door with an effective quality sealer.

Do not install doors before ‘mudding’ and taping of sheetrock has been dried and completed.

Finishing

For best performance, doors must be finished lying flat.

Sand the entire door with appropriate grit of sandpaper in the same direction as the grain.

Finish must be applied immediately after fitting and hanging, but not during or after high moisture times.

Remove dust before finishing.

 

Please email info@krosswood.com with warranty questions.