1. Warranty Coverage
Krosswood Doors guarantees our products against manufacturing defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty extends only to the original purchaser and is not transferable.
2. Storage & Handling Requirements
(Must be adhered to PRIOR to installation)
Damage resulting from improper storage or handling prior to installation is excluded from coverage. To maintain warranty eligibility, the following conditions must be met:
- Climate Control: Doors must be stored in a dry, climate-controlled area. Storing wood doors in damp environments (such as garages, basements, porches, or sheds) is strictly prohibited and voids the warranty.
- Positioning: Doors must be stored flat on a level surface off the floor. Leaning doors against walls for extended periods can cause immediate bowing and voids this warranty.
- Acclimation: Do not subject doors to extreme heat, dryness, or humidity changes. Allow doors to acclimate to the home's relative humidity before finishing.
- Premature Installation ("Wet Works"): Installation must not occur until all construction "wet works" (drywall mudding, taping, texturing, and painting) are fully dried and complete. The high humidity released during these processes causes rapid expansion in natural wood and MDF, leading to catastrophic failure that is not covered by warranty.
3. Environmental Exposure & Installation
Proper placement is critical to the life of a wood door. Wood is a natural product that expands and contracts with heat and moisture. Failure to adhere to these exposure guidelines voids the warranty.
A. The "No Direct Sun" Rule (The Heat Standard)
Wood doors installed in entryways with Direct Sun Exposure are excluded from warranty coverage, regardless of overhang depth.
- Definition: Direct Sun Exposure is defined as the door panel receiving unobstructed sunlight at any time of day, during any season. Unless the entryway provides permanent shade to the entire door surface from sunrise to sunset, the door is considered exposed and ineligible for wood door warranty coverage.
- High-Risk Exposures (South, Southwest, & West): Entryways facing these directions are subject to low-angle sunlight that often passes beneath standard overhangs. If your overhang does not fully shade the door in these orientations, Wood Doors should not be used.
B. Calculating Adequate Overhang (The Moisture Standard)
To prevent water infiltration and rot, wood exterior doors must be protected by a roof overhang that meets specific dimensions.
- Important Note: The formulas below calculate the minimum overhang required for rain and snow protection. Meeting these dimensions does not guarantee compliance with the "No Direct Sun" rule (Section 3A). You must ensure your overhang is deep enough to block both rain and direct sunlight.
The Moisture Protection Formulas:
- Height (H): Measure the vertical distance from the bottom of the door to the lowest point of the overhang directly above it.
- Depth Requirement: The overhang depth must be at least half of the height (D ≥ 1/2 H).
- Width Requirement: The overhang width must be at least equal to the height (W ≥ H).
