Limited Warranty
What is covered? The Krosswood Doors limited warranty covers manufacturing defects in materials or workmanship of doors, with the exceptions listed HERE.
- OVERHANG REQUIREMENT
- FAQ
- -STAIN OPTIONS
OVERHANG REQUIREMENT
Adequate overhang is critical to the life and performance of exterior wood doors. In order to qualify for your warranty, you should have sufficient coverage to protect your doorfrom weather damage.
A useful formula to help determine the correct overhang (in most cases) is: Y = 1/2X
X = Required length of the overhang
Y = Distance from the bottom of the door to the base of the overhang
For example, if the measurement from the base of the door to the bottom of the overhang is 8 feet, then the required overhang length is 4 feet.
Click here for more info Overhang Requirement
FAQ
How will my Krosswood order(s) be shipped to my house?
Due to the large nature of doors, we ship our doors using LTL Freight. This means that your door will arrive on a semi-truck. Our shipping agreement with the freight lines is curbside delivery only. This means your door will be delivered curbside and it is your responsibility to bring the shipment from the curb to your home. Please note that these shipments are extremely heavy and will require assistance to move them. If any have any questions regarding LTL shipments please call our support line.
How quickly can my doors be delivered?
Shipping times generally vary based on current inventory and the amount of customization requested on your order. Generally, we ask our customers to allow 4-6 weeks on custom door orders to ensure enough time for building the doors before shipping. For off-the-shelf doors, we can and will ship them much sooner than that. Once your order is ready to ship, we will send you an email containing the shipment details. If you have specific project requirements, please contact us to ensure timely delivery.
-STAIN OPTIONS
Pre-hung door
